For Rick Aposhian
An auto repair shop with this much history runs on trust and turnaround. The work is technical, but the customer experience around it (estimates, approvals, status updates) is where most of the friction lives. Automating the customer-facing layer keeps Aposhian's reputation intact while freeing the techs to focus on the wrenches.
A few automations you could put in place this quarter. Each one streamlines a workflow that probably runs through someone on your team today.
Wrench time goes idle when the shop is waiting on the customer to approve additional work. A digital approval link with photos and a one-tap signature gets approvals back in minutes instead of hours.
Most service-advisor time goes to phone updates that say the same thing every time. Automated text updates at each stage (diagnosis, parts ordered, work in progress, ready for pickup) keep customers informed without phone calls.
Most customers forget when they're due for service. Automated reminders based on mileage or time since last visit, tied to the customer record, bring people back in for routine work without manual list management.
Loyal customers who already know the shop don't need to call to book. A simple online booking tool tied to the bay schedule lets them pick a time without picking up the phone.
Automations only stick if someone owns them. Here's how we'd run it together.
Salty Air builds these systems for owner-operators in Salt Lake. We start with a 30-minute call. No pitch deck. We pick the highest-leverage automation and prove it out.
