For Dr. Eric Brown
A chiropractic practice spends a lot of energy on the patient experience around the adjustment: scheduling, paperwork, follow-ups, no-shows. Automating the surrounding workflow keeps the practice running smoothly without anyone manually nudging every patient through the journey.
A few automations you could put in place this quarter. Each one streamlines a workflow that probably runs through someone on your team today.
First-visit paperwork is universal. Online intake forms with insurance card uploads and signature fields, sent the moment someone books, mean nobody is filling out a clipboard in the waiting room and the front desk has the chart ready.
Missed appointments are revenue gone. Automated reminders 24 hours and 2 hours out, with one-tap reschedule, consistently lower the no-show rate without anyone having to call patients.
Patients who haven't been in for a while are the easiest re-bookings, but they often slip through the cracks. An automated recall to the right segment, with a one-click way to book, brings them back without manual list management.
Reviews after the visit when the patient is feeling great are the best ones. An automated request, triggered when a milestone in the care plan completes, captures reviews while the experience is fresh.
Automations only stick if someone owns them. Here's how we'd run it together.
Salty Air builds these systems for owner-operators in Salt Lake. We start with a 30-minute call. No pitch deck. We pick the highest-leverage automation and prove it out.
