For Trevor Jones
Duct Brothers' value is technical (Aeroseal duct sealing produces measurable energy savings), but the customer journey around the install is where everything else has to be smooth. Automating the customer-facing pieces lets the team focus on the science of the seal.
A few automations you could put in place this quarter. Each one streamlines a workflow that probably runs through someone on your team today.
Most Duct Brothers customers are looking for a fix to a real symptom (hot and cold spots, high energy bills). A web intake form that asks the right diagnostic questions surfaces qualified leads and primes them with what to expect.
The first step is always an inspection. A self-serve booking tool tied to the team's calendar lets homeowners pick a slot that works, with automated reminders that cut no-shows.
Aeroseal produces a measurable result (leakage from 40% down to under 2%). Automated delivery of the before-and-after report, with the customer's specific numbers, makes the value visible and reduces the 'is this really worth it?' question.
Customers who got their ducts sealed will eventually need furnace and AC service. Automated reminders based on time since last visit keep the relationship active and create a steady stream of return work.
Automations only stick if someone owns them. Here's how we'd run it together.
Salty Air builds these systems for owner-operators in Salt Lake. We start with a 30-minute call. No pitch deck. We pick the highest-leverage automation and prove it out.
